Nature of the fee
Certification fees (T2=$50, T3=$150, T4=$350) are professional services fees that compensate Veritan for the expert review, evidence evaluation, and operational overhead of the certification workflow. They are not escrow deposits, and payment does not create a conditional payment arrangement that refunds automatically on denial. All fees are denominated in USD.
Full refund: before review begins
A full refund is available if you request it before a Veritan reviewer has begun substantive review of your submission. The review is considered to have begun when a reviewer is assigned to the submission in our system, which typically occurs within one business day of payment confirmation and submission completion. To request a pre-review refund, contact support@provenanceverified.org with your submission reference number.
Partial or no refund: after review begins
Once substantive review has begun, refund eligibility is at Veritan's sole discretion. We will consider: the amount of reviewer time expended; the stage of review at the time of the request; and the reason for the request. A partial refund representing the unearned portion of the fee may be offered where review has begun but is not complete. No refund will be issued after a determination (certification or denial) has been made and communicated, except where Veritan has made a material administrative error.
Certification denial
A determination that a submitted item does not meet the requirements for the requested tier — or for any tier — does not automatically entitle the submitter to a refund. The fee compensates for the review performed, not for a guaranteed outcome. Where Veritan determines that the submitted evidence supports a lower tier than the one requested, Veritan may at its discretion: offer to issue at the lower tier with no additional fee; offer a partial credit toward resubmission at the appropriate tier; or decline issuance with a partial refund. The path offered will be communicated with the determination.
How to request a refund
To request a refund, email support@provenanceverified.org within 30 days of your payment, including your account email address and submission reference number, and a brief explanation of your request. Refunds are processed to the original payment method within 5–10 business days of approval. Refunds cannot be processed to a different payment method than the one used for the original transaction.